Refund Policy
Refund & Resolution Policy
Forge Sequence Research is committed to maintaining structured customer support and order-resolution procedures.
Order Review
Due to the nature of laboratory research materials, orders are reviewed individually regarding refund, replacement, or resolution requests.
Damaged or Incorrect Orders
Customers should contact support promptly if:
- Incorrect materials are received
- Shipment damage is observed
- Packaging integrity concerns exist
Supporting information or photographs may be requested.
Resolution Process
Eligible concerns may be reviewed for:
- Replacement consideration
- Order adjustment review
- Support-based resolution options
Non-Returnable Materials
Laboratory research materials are generally considered non-returnable once delivered or opened.